If you would like to secure the booking, we require a 50% deposit. The remaining amount is required one week prior to your selected date.
In the unfortunate event that you need to cancel your booking, cancellation is required at least seven (7) days prior to your selected date, you will receive a credit of the amount paid. Within 7 days you will forfeit the deposit already paid.
Your order is not confirmed until full payment is received.
We require a minimum of two (2) days notice. If you have a last-minute request please get in touch as soon as possible and we will try our best to accommodate.
We try to replicate each box as you see it however, we may need to substitute some items from time to time without notice due to availability.
Please let us know if you have any allergies/dietary requirements and we will do our best to accommodate. Please note, all our platter boxes contain, may contain or come into contact with peanuts, tree nuts, milk, eggs, sesame seeds, fish and shellfish, soy and wheat lupins.
If no one is able to accept delivery, the order items will be left at the original address provided where it is safe to do so.
In the unfortunate event that you need to cancel your order, cancellation is required at least five (5) days prior to delivery/pickup, you will receive a credit of the same value.
All products must be consumed within four (4) hours from delivery following government rules and regulations. Consumption of said products beyond the said period shall be at your own risk. Platter Box Co. shall not be liable for any resulting damage, injury or sickness whatsoever, whether remote or proximate, for failure to consume within said period or for the customer’s failure to take health, safety and hygienic measures in the consumption and handling thereof.